dhk22's Privacy Policy

Introduction and Scope

dhk22 ("we", "our", "platform") provides a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") applies to all users of the website dhk22.cam.

This policy describes what information we collect, why we collect it, how we use and store it, and what rights you have over your information. By using our platform, you are considered to have given your consent to the terms of this privacy policy.

We believe you should have full control over your personal information. That is why we limit the amount of information we collect and use it only for specific and legitimate purposes. This policy has been drawn up in accordance with applicable laws in Bangladesh and international data protection standards.

What Information We Collect

dhk22 collects the following types of information to manage our relationship with you properly:

2.1 Personally Identifiable Information

When you create an account on dhk22, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — for those aged 21 and above only)
• Email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• Password (stored in encrypted form — never readable in plain text)

2.2 Financial Transaction Information

During deposits and withdrawals, we record the transaction reference number, amount, and payment method details. We do not store your full bank account details or card numbers.

2.3 Technical and Usage Information

Some technical information may be collected automatically while you use the platform, such as:

• IP address and device type
• Browser name and version
• Page visit time and duration
• Login and logout timestamps
• Game session history (for ensuring fair play)

Purpose of Information Use

dhk22 uses your information only for the following purposes:

3.1 Account Management and Service Delivery

Your information is essential for creating and managing your account, verifying login, processing deposits and withdrawals, and issuing bonuses.

3.2 Security and Fraud Prevention

We review your transaction and usage history to detect and prevent unauthorized access, money laundering, and any fraudulent activity.

3.3 Customer Support

When you contact our 24/7 live chat support, your account information may be used to resolve your issue.

3.4 Legal Compliance

Certain information is retained for a defined period to meet record-keeping obligations under applicable laws and regulations.

3.5 Service Quality Improvement

By analyzing user experience, we continuously improve our gaming platform, interface, and support services.

Information Sharing and Disclosure

dhk22 never sells, rents, or improperly discloses your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

The minimum information necessary to complete transactions through bKash, Nagad, and Rocket is shared with the relevant payment processor. These third parties are governed by their own privacy policies.

4.2 Technology Partners

Only the technical information essential to delivering the service may be shared with game providers and software partners for the purpose of operating the platform.

4.3 Legal Authorities

Information may be provided in response to a court order or a lawful request from law enforcement agencies in accordance with applicable laws in Bangladesh.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred, but in such cases the new entity will also be bound to comply with this privacy policy.

Data Security Measures

dhk22 has adopted modern technical and administrative measures to ensure the security of your information:

• SSL/TLS Encryption: All website traffic is protected by industry-standard SSL encryption, which prevents any unauthorized access during data transmission.
• Password Hashing: Your password is hashed and stored using a strong cryptographic method.
• Limited Access: Only authorized staff can access specific information required for defined tasks.
• Regular Security Reviews: Our security measures are reviewed and updated on a regular basis.
• Data Backup: Information is kept secure through safe and encrypted backup systems.

However, data transmission over the internet is not entirely without risk. We are committed to providing the highest level of protection, but you are also responsible for keeping your account password confidential and not logging in from unfamiliar devices.

Cookies and Tracking Technologies

The dhk22.cam website uses cookies to a limited extent. Cookies are small data files stored in your browser that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as keeping your login session active. Without them, the website does not work properly.

6.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and previous login information.

6.3 Analytics Cookies

Anonymous statistics are collected to understand which pages are visited most and where users encounter problems. This information does not identify you personally.

You can choose to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the website to not work properly.

Data Retention Period

We retain your information only for as long as necessary:

• Active Account: All necessary information is retained while the account remains active.
• Closed Account: Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
• Transaction Records: Financial transaction records are kept for a specific period in accordance with applicable law.
• Technical Logs: Technical and security logs are automatically deleted after a short period.

Once the defined period ends, information is securely destroyed or anonymized.

Your Data Rights

As a user of the dhk22 platform, you have the following rights over your own information:

8.1 Right to Access Information

You can request at any time to find out what information we hold about you.

8.2 Right to Correct Information

If any of your information is incomplete or incorrect, you can request that it be corrected.

8.3 Right to Delete Information

Within the limits of legal obligations, you can request that your personal information be deleted.

8.4 Right to Object to Processing

In certain cases, you have the right to object to the processing of your information.

8.5 Right to Data Portability

You can request to receive your information in a structured and readable format.

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will make every effort to respond to your request as quickly as possible.

Protection of Minors

dhk22 provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor.

An age verification process is followed at the time of registration. If a minor's information enters our database for any reason, once brought to our attention we will immediately close that account and delete the relevant information.

If you believe a minor is using an account, please contact us.

Policy Changes and Updates

dhk22 may update this privacy policy from time to time to keep pace with changes to its services and applicable law.

You will be notified of any significant changes through a notice on the website and, where necessary, by email. Continued use of the platform after changes are made will be considered as your consent to the updated policy.

We recommend that you review this page regularly. The date of each version will be noted at the top of the page.