dhk22 Terms and Conditions
Please read these terms and conditions carefully before using the dhk22 platform. These terms form a legal agreement between you and us.
1. Introduction and Applicability
Nature of the Agreement
These terms and conditions ("Terms") form a binding agreement between dhk22 ("we", "our", "Platform") and every individual ("you", "user") who uses our website, app or related services. By using any dhk22 service, you are considered to have fully read, understood and agreed to these Terms.
Scope of Services
dhk22 is an online gaming and entertainment platform that provides slot games, live casino, sports betting and other digital entertainment services. These services are available only to individuals of legal age (21 years or older).
2. Eligibility and Registration
Age Requirement
You must be at least 21 years old to create and use an account on dhk22. Platform services are available only to those aged 21 or above. If any user provides a false age, their account will be closed and all balances may be forfeited.
Account Creation Requirements
Each user may create only one account. When creating an account, you must:
- Provide accurate and genuine personal information.
- Use an active and valid mobile number or email address.
- Choose a strong password and take personal responsibility for the security of your account.
- Creating or managing an account on behalf of a third party is strictly prohibited.
Identity Verification (KYC)
dhk22 may at any time request the necessary documents (national ID card, passport or any other valid identification) to verify your identity. Failure to submit the required documents within the specified time may result in temporary suspension or permanent closure of your account.
3. Deposits, Withdrawals and Payments
Accepted Payment Methods
dhk22 currently supports the following payment methods:
- bKash
- Nagad
- Rocket
All transactions will be completed in Bangladeshi Taka (BDT / ৳).
| Transaction Type | Minimum Amount | Processing Time |
|---|---|---|
| Deposit | ৳300 | Instant |
| Withdrawal | ৳800 | 15 minutes – 2 hours |
Withdrawal Terms
Before processing a withdrawal request, dhk22 may verify the following:
- Whether the account is fully verified (KYC completed).
- Whether the applicable bonus wagering requirements have been met.
- Whether there are no signs of suspicious activity or fraud.
Withdrawal requests are generally processed within 15 minutes to 2 hours. In exceptional circumstances this time may be extended.
Transaction Security
All financial transactions are secured through SSL encryption technology. dhk22 will never ask for your payment account PIN, password or any confidential information. Do not share this type of information with anyone.
4. Bonus and Promotion Terms
Welcome Bonus
New users can receive up to a 120% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 15 times the original bonus amount. The welcome bonus applies only once and only with the first deposit.
General Bonus Terms
- Bonuses and personal funds will be kept separate; wagering requirements must be met before withdrawing from bonus funds.
- Multiple bonuses cannot be claimed at the same time unless explicitly stated.
- If bonus abuse or an attempt at fraud is detected, the account will be closed and the bonus forfeited.
- dhk22 reserves the right to modify or cancel any promotion at any time.
- Each bonus has a specific expiry period; any unused bonus will be cancelled after it expires.
VIP Program
The dhk22 VIP program has five tiers, each offering various benefits including weekly cashback:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.4% weekly cashback
- Gold — up to 0.6% weekly cashback
- Platinum — up to 0.8% weekly cashback
- Diamond — up to 1.0% weekly cashback
VIP tier advancement depends on your activity and participation on the platform.
5. Prohibited Activities
Activities That Are Not Permitted
Users must refrain from the following activities:
- Creating multiple accounts or using another person's account.
- Providing a false identity or incorrect information.
- Abusing the bonus system or attempting bonus arbitrage.
- Attempting to hack, alter or manipulate the platform's software or gaming systems.
- Using the platform for money laundering or illegal financial activities.
- Engaging in illegal collusion with other users.
- Using automated bots, scripts or automation tools.
- Using dhk22's intellectual property without permission.
Consequences of Violations
In the event of a violation of any of the above rules, dhk22 is entitled to suspend or close the account without notice, forfeit all balances and bonuses, and take legal action where applicable.
6. Privacy and Data Protection
Data Collection and Use
dhk22 collects and uses your personal information for account management, payment processing, security verification and service improvement. We do not sell your information to any third party. For more details, please read our Privacy Policy.
Cookies and Tracking
dhk22 uses cookies to improve website functionality and personalise the user experience. By using the platform, you consent to the use of cookies.
7. Responsible Gaming
Commitment to Responsible Play
dhk22 is firmly committed to responsible gaming. We believe gaming is a form of entertainment and should never be a source of financial stress or emotional distress.
Self-Control Tools
Users can make use of the following tools:
- Deposit Limits: Set daily, weekly or monthly deposit limits.
- Session Limits: Set a time limit for each gaming session.
- Temporary Break: Temporarily suspend your account for a set period.
- Self-Exclusion: Request permanent closure of your account.
For more information, visit our Responsible Gaming page.
8. Intellectual Property and Ownership
Ownership Rights
All content on the dhk22 website — logos, brand names, designs, software, text and graphics — is protected under dhk22's intellectual property. Users may not copy, distribute, modify or commercially use any content without prior permission.
Limited Licence
A limited, non-transferable licence is granted for personal, non-commercial use of the platform. This licence may be revoked at any time.
9. Limitation of Liability
Service Availability
dhk22 does not guarantee uninterrupted service. The service may be temporarily unavailable due to maintenance, technical issues or unforeseen events. dhk22 is not liable for any loss arising from such interruptions.
Liability for Gaming Losses
Losing money in gaming is at the user's own risk. dhk22 is not responsible for any financial losses related to gaming. Please only play with money you can afford to lose.
Third-Party Content
dhk22 makes no guarantees regarding the content or service quality of third-party game providers available on dhk22 (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.).
10. Dispute Resolution
Complaints Process
In the event of any dispute or complaint, please contact our customer service team first. We take every complaint seriously and aim to provide a resolution within a reasonable time.
Disputes Over Gaming Results
Server logs and game system records are considered final in determining game outcomes. If a technical error affects the result of any game, dhk22 will provide an appropriate resolution.
11. Amendment and Termination of Terms
Right to Amend
dhk22 reserves the right to modify, add to or cancel these terms and conditions at any time. Continued use of the platform after any changes means you have accepted the updated terms. We therefore recommend checking this page regularly.
Account Termination
Users may request closure of their account at any time. If there is a valid balance at the time of the closure request and the wagering requirements have been met, it will be processed. dhk22 also reserves the right to close an account in the event of a terms violation.
Important Notice
These terms and conditions affect your legal rights. If you have difficulty understanding any part, please contact our customer service team before using the platform.
12. Contact Information
If you have any questions or concerns about these terms and conditions, please reach out to us through the channels below. Our support team provides assistance in Bengali 24 hours a day, 7 days a week.