For 21+ only

Play responsibly at dhk22

Online gaming is enjoyable — but it stays that way only within limits. dhk22 is committed to helping you play consciously, safely, and responsibly.

Safe gaming is our first commitment

dhk22 believes gaming should be a form of entertainment — not a source of income or a way to solve financial problems. We want every player to enjoy games with a healthy mindset. To that end, we provide various responsible gaming tools that help keep your gaming experience in check.

We are always working to repay the trust of thousands of players across Bangladesh. Following our responsible gaming policy matters not only for you, but for your family and community as well.

21+

For ages 21 and above only

You must be at least 21 years old to open an account and play games at dhk22. Age verification is a mandatory part of our process.

Protection tools

Learn about the tools dhk22 provides to help you stay in control of your gaming.

Set deposit limits

Set your own limit on how much you deposit daily, weekly, or monthly. Once a limit is set, lowering it takes effect immediately; increasing it requires a waiting period — so you do not overspend in the heat of the moment.

Time limits and breaks

Decide in advance how long you will play each day. The session timer will remind you how long you have been playing. There is also an option to take automatic breaks after a set amount of time.

Self-exclusion

If you feel your gaming habits are getting out of control, you can temporarily or permanently close your account yourself. Take a self-imposed break from 7 days up to 5 years — during this time no games or bonuses can be accessed.

Loss limits

Your session will automatically end once you have lost a set amount. Set this limit on a daily, weekly, or monthly basis and keep the risk of financial loss under control.

View gaming history

View your complete transaction and gaming activity history at any time. Keeping a clear view of your own financial activity is the first step toward responsible gaming.

24/7 support team

Contact our Bengali-speaking support team directly for any gaming-related issues or concerns. The team is available around the clock via live chat.

Signs of problematic gaming

Gaming can sometimes go beyond the boundaries of entertainment. Watch out for these signs:

  • Playing beyond your set budget or using savings to gamble
  • Feeling a strong urge to play again to chase losses after losing
  • Neglecting family, work, or studies because of gaming
  • Lying to family or friends about gaming spending or time
  • Feeling restless, irritable, or depressed when unable to play
  • Borrowing money or selling assets to cover gaming expenses

Healthy gaming tips

Responsible gaming at dhk22 means keeping a fun experience in check. Follow these simple rules:

  • Set a budget before you start playing and do not go beyond that limit
  • Set a time limit for each session and take regular breaks
  • See gaming as entertainment, not as a way to earn money
  • Take a break from gaming when you are stressed, frustrated, or feeling lonely
  • Never play while under the influence of drugs or alcohol
  • If in doubt, use our self-assessment tool or speak with the support team

How to use our tools

🔒 Enable self-exclusion

Go to "Self-Exclusion" in your account settings. Choose your preferred duration — 7 days, 1 month, 6 months, 1 year, or a permanent break. During this time you will not be able to log in or receive any marketing communications. Contact the support team to reactivate your account once the break is over.

💰 Set a deposit limit

Log in to your account and go to the "Deposit Limits" section. Set a daily, weekly, or monthly limit. Lowering the limit takes effect immediately. To increase the limit you must wait through a set period — this protects you from impulsive decisions.

⏱️ Enable the session timer

Set a maximum play time before you start a game. When that time is up, a warning message will appear. You can add more time if you choose, but each extension requires a conscious decision on your part.

📊 Keep your loss limit active

Set a maximum daily or weekly loss amount in the "Loss Limit" feature. When that amount is exceeded, the session will automatically end and you can play again the next day or the following week.

How to get support

Contact the dhk22 support team

If you need help with any gaming-related concern, an account break, or setting limits, our Bengali-speaking team is always ready.

24/7 Live Chat Support

Frequently asked questions

You must be at least 21 years old to open an account and play any game at dhk22. We verify age at registration and again when necessary. Accounts belonging to underage users are closed immediately.

Yes, during self-exclusion you will not receive or be able to access any bonuses, promotions, or free spins. This is intentional — so there are no temptations during your break. Once the break ends, normal benefits will become available again.

Lowering a deposit limit takes effect immediately. However, increasing a limit requires a waiting period — typically 24 to 72 hours. This delay helps prevent decisions made in the heat of the moment.

Speak directly with our Bengali-speaking support team via live chat at dhk22 — we are available 24 hours a day, 7 days a week. You can also reach us by email: [email protected]. Our team handles all gaming-related concerns with complete confidentiality.

Yes, even if self-exclusion is active or your account is closed, you can still withdraw your deposited funds. Contact our support team for the withdrawal — they will guide you through the process. The minimum withdrawal amount is ৳800.

If you believe a family member has a gaming problem, contact our support team directly. We can help place restrictions on the person's account, subject to identity verification. We are always here to help protect your family.

Enjoy responsibly

Enjoy gaming within your limits — dhk22 is here for you

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